Any questions you have about display settings when connecting to a monitor
Why can't I choose 120Hz / 144Hz / 1440P / 2K when connecting the monitor to Xbox / PlayStation / PS4 / PS5?
Normally, the game console automatically detects the best refresh rate of the game. To avoid PS or Xbox lowering the game's refresh rate, you can manually disable the auto-detect feature in the game console's settings and set it to 120Hz or 144Hz. However, this only works for games that support 120Hz or 144Hz. For 60Hz games, you will only get 60Hz, no matter how you change the setting, as this is limited by the game itself.
To achieve 1440P resolution after connecting a 2K resolution monitor to Xbox or PS, please set up the game console with the following steps: Settings >> General >> TV & display options >> Video fidelity & overscan >> Disable Auto-detect >> Go back to Resolution and you will see 1440P.
Note: Xbox and PlayStation game consoles can only connect the monitor with an HDMI to HDMI cable.
How to use duplicate / mirror / extend mode?
- On Windows, change the display mode in display settings or simply activate the quick menu with the WIN + P key. Here is the guide video.
- On Mac OS, change the display mode by enabling or disabling the "Mirror display" option. Video Here.
Why does my 4K monitor only show 1080p / 3840*2160 30Hz resolution?
4K resolution must meet ALL of the following requirements.
- First, your device should support up to 4K, e.g., the PS5 or Xbox Series X game console, or your computer's graphics card should support 4K.
- Second, the cables must meet 4K requirements, for example, HDMI cables (2.0) and Type-C cables (USB 3.1). If we send you a 4K monitor, the above-mentioned cables are of course included.
- Finally, the content source output by your device, such as games or videos, should support 4K resolution. And make sure the monitor is a 4K monitor.
For computers that support 1080P 60Hz, you can display 3840 x 2160 at 30Hz by reducing the refresh rate to 30Hz.
Why can't I save the brightness after restarting the monitor?
- Remember to save the setting after adjusting the brightness. Normally, the button to enter the menu is the "Save" button.
- To adjust the brightness, the monitor must be connected to the power supply. If the monitor has a battery and the power is sufficient, you can adjust it directly and then save it.
- Turn off eco mode in the menu if it is on. Normally it is called ECO.
Why is the monitor color different from my computer?
All monitors have a color adjustment menu, including RGB, brightness, contrast ratio, etc. Please try to use these setting options to adjust the color first.
Screens from the same production batch are similar in color space, color temperature, brightness, and contrast. However, when it comes to different batches or even different manufacturers, the above specifications vary from screen to screen. Most of the time, you can achieve a similar color result after adjustment.
Why do I only get 80% color gamut even though 100% is stated?
There are different standards for color space, such as sRGB, NTSC, Adobe sRGB, DCI-P3, etc. Please check if the stated color space standard matches the one in the actual test.
If you only perform color calibration via software, the result may be inaccurate. Instead, you need to use a monitor calibration tool like SpyderX by Datacolor for higher accuracy. Normally, the test result value deviates by 3% from the stated value.
Before you perform the calibration, reset the monitor to its default settings and let the monitor run for more than an hour. When testing, remember to set the brightness to the highest level. We recommend performing the test indoors to avoid sunlight affecting the result.
Why does the picture turn gray after the HDR monitor is turned on?
To use the HDR function, you must enable it for both the monitor and the computer. If the HDR function is only enabled on one device, the monitor or the computer, the monitor's color will be distorted and gray.
Why doesn't the picture cover the entire screen or is it distorted?
If you connect a 16:10 monitor to a device that only supports 16:9, such as a Nintendo Switch, monitors with the "Auto Aspect Ratio Detect" function automatically detect the input source and display the image in 16:9 format without covering the entire screen and leaving black spaces at the top and bottom to avoid image distortion.
If you don't want to leave a black space, manually adjust the aspect ratio to 16:10. Then you will get full screen mode, but it will be slightly stretched vertically (from 16:9 to 16:10). For monitors without an automatic detection function, the image always covers the entire screen.
When connecting headphones, there is no sound or it only works in one ear, while the speaker works fine?
- Try rotating the headphone plug or pulling it out and reinserting it several times.
- Try with another pair of headphones or external speaker to test.
Why does the monitor hum or buzz constantly?
- If you are talking about the slight electrical noise when the speaker is working, that could be a normal case.
- If this happens when playing a video or audio, try playing a lossless or high-quality audio. The humming sound may come from the audio.
- Sometimes, insufficient power supply can cause humming noises. Please connect the monitor to an external power supply and check again.
- The cable connecting the device and the monitor may be working properly. Try swapping another HDMI or USB-C cable for the connection.
- The speaker itself is damaged.
Why does my 144Hz monitor only show 60Hz in the menu?
Your computer may not automatically adjust the refresh rate to 144Hz. Please change it manually in the display settings. However, if you don't find a 144Hz option, it means that neither your device nor your computer's separate graphics card supports 144Hz.
Why doesn't my MacBook Wi-Fi work when connected to the monitor?
This can be caused by the reverse charging function after both the computer and the monitor have been powered. Try disconnecting the laptop's power input.
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