Refund and Return Policy

To ensure a worry-free shopping experience for our customers, UPERFECT offers a straightforward, worldwide 2-year warranty. Please refer to the following information for details on our warranty policy.

Order Cancellation

Your order will be processed within one to two business days. You can cancel your order within 60 minutes of placing it. After this period, cancellation may not be possible if the order has already been shipped. If you wish to change the delivery address, please read our Shipping Policy.

100% Risk-Free with UPERFECT

60-Day Hassle-Free Support

Regardless of the reason – whether you don't like the product, it doesn't fit, or there's an issue – you can exchange it within 60 days of receipt. Once your request is received, we will provide you with a return label within 24 business hours.

Note: For quality defects, we cover the return shipping costs. For returns not due to quality defects, the buyer bears the return shipping costs.

If you choose to return an undamaged product instead, you have up to 60 days from the delivery date to do so. You can find the return instructions here.

  • This excludes corporate and bulk orders of more than ten units.
  • Once the goods arrive at our warehouse, we will initiate the refund process.
  • For returns, all accessories must be included, and the original packaging must be present.
    • The original packaging is intended to protect the product during transit. This is especially important for our monitors with delicate screens.
    • Returns without original packaging may be rejected. Furthermore, a reduced refund may be issued due to possible transport damage.
    • Please keep the original packaging of your UPERFECT product.
    • Returns may be rejected if the stated conditions are not met.

Should your item have quality defects, please send us photos or videos when contacting our support team so we can assist you promptly.

2-Year Comprehensive Insurance

Even if more than 60 days but less than two years have passed since the purchase, you are still protected. If your monitor experiences a quality issue not due to improper use, such as screen problems or hardware failures, we will take care of it. You will receive a free replacement or a refund, and we will cover the shipping costs. The process is straightforward and free for you.

Lifetime Limited Warranty

All our monitors come with a lifetime limited warranty on the original accessories included in the scope of delivery. This means that any accessory included in the delivery will be replaced free of charge should it ever be damaged. This includes, for example, the included cables or the protective cover. All without paperwork and shipping costs.

Eco-Friendly Upgrade Path

Considering an upgrade? We have two great trade-in options perfectly tailored for you!

  • Over 1 Year: You are eligible for up to 80% of the trade-in value, which will be directly applied to the price of your new device, making the switch easy and cost-effective.
  • Over 2 Years: Benefit from 50% of the trade-in value or opt for an upgrade by simply paying the price difference. We will take care of environmentally friendly recycling of your old device, so you can make your upgrade with complete peace of mind.

How to Return an Item

  1. Contact our customer service: To initiate a return, please contact UPERFECT customer service. Please include the order number and the reason for the return. Alternatively, you can access our Returns Portal.
  2. Receive return instructions: UPERFECT customer service will provide you with the return address within 3 business days.
  3. Return confirmation: To ensure prompt processing, please send a return confirmation with the name of the shipping carrier and the tracking number to UPERFECT.

Refund Process

Refunds are processed once the goods are received at our warehouse. They will be credited via the original payment method. The processing time is usually 3-5 business days.

Late or Missing Refunds (if applicable)

  • If you haven't received a refund after seven days, please first check if there is a notification on your bank account about a failed refund.
  • If paying by credit card, please contact your credit card provider. Sometimes, for unknown reasons, there are delays, so it may take longer for the refund to be officially posted.
  • If paying by bank transfer, please contact your bank first. It usually takes some time for the refund to be posted.
  • If you have done all these steps and still have not received your refund, please contact help@uperfect.com.

Warranty Claims for Quality Defects

For all quality defects of items sold directly by UPERFECT, a worldwide two-year warranty applies to standard customers from the date of purchase. The warranty is valid only in the country of purchase and expires if the item is taken abroad or shipped directly by an unauthorized seller.

After the warranty period expires, customers can contact UPERFECT for customer service. However, free returns, exchanges, or replacements will not be offered.

For quality defects in items purchased through authorized dealers, claims are initially handled by the dealers themselves. UPERFECT does not offer free replacements, even if the dealer cannot resolve the issue. In such cases, only paid repair options or pro-rata refunds based on the period of use can be offered.

Warranty Claim Process

  1. Provide proof of purchase: Valid proofs include the order number, sales invoice, or a dated proof of purchase from an authorized dealer.
  2. Document the problem. Provide the serial number of the defective item and/or attach proof of the defect.
  3. Return item for inspection: Return the defective item if required for a quality inspection.

Cases Not Covered by Warranty

  • Products without proof of purchase.
  • Lost or stolen products.
  • Items whose warranty period has expired.
  • Problems unrelated to quality (after 60 days from the purchase date).
  • Free products and third-party repairs.
  • Damage caused by improper use, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

During the 60-day "Hassle-Free Support" period, UPERFECT covers return shipping costs for quality-related issues. For non-quality-related returns, the costs are borne by the buyer.

After 60 days during the warranty period, buyers bear the shipping costs in the following cases:

  • Returns for reasons unrelated to quality.
  • Warranty claims outside the country of purchase.
  • Accidental returns.
  • Items found to be functional after inspection.

If you use a prepaid shipping label provided by UPERFECT, we assume liability for shipping damage or loss. For issues not related to quality, the buyer bears the liability.