Shipping Conditions
Free Standard Shipping
We offer free shipping on all orders.
Shipping Countries and Regions
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong, China
- Hungary
- Indonesia
- Ireland
- Italy
- Japan
- Lithuania
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Thailand
- United Arab Emirates
- United Kingdom
- United States
Delivery Time and Shipping Method
After placing your order, the estimated delivery time and shipping costs will be displayed on the order confirmation page and communicated to you via message.
Order Processing: Orders are processed within one to two business days. You will then receive a shipping notification with tracking information at the email address provided in your order. Our warehouse operates Monday through Friday during normal business hours, except on public holidays. In these cases, we take measures to minimize shipping delays.
Delivery Times: Delivery times are usually met, but factors such as flight arrangements and weather can affect the actual delivery date. Please refer to the tracking information for current updates.
- Delivery time within Germany: Orders delivered from abroad usually take 2-7 business days. All foreign warehouses can be found at this link.
- International delivery time: Orders are shipped from the central warehouse within 7-15 business days; delivery time varies depending on the destination.
Shipping Method: Depending on the shipping warehouse, we use UPS, DHL, FedEx, or other major shipping providers. For more information, please refer to this link.
Shipping Adjustments
- Change of Delivery Address: You can update your delivery address at any time before your order is shipped. However, if your order has already been processed for shipment, a change may no longer be possible. In this case, cancellation must be requested within 60 minutes of placing the order to avoid additional return costs. Please note that as a customer, you are responsible for the loss of packages due to incorrect address details.
- Cancellations: You can cancel your order within 60 minutes of placing it. After this period, cancellation may no longer be possible if the order has already been shipped. In such cases, please refer to our refund policy for further instructions.
Multiple Items
We endeavor to ship all items together. However, due to different shipping options, separate deliveries may occur. You will receive a separate shipping notification for each item.
Out of Stock Items
We strive to always show correct stock levels on our website. However, occasionally discrepancies may occur, meaning we may not be able to deliver all items you ordered at the time of purchase. In this case, we will ship the available products to you and contact you to clarify whether you prefer to wait for the out-of-stock item to become available again or would like a refund.
Delivery Issues
If your package has not been delivered, even though tracking data indicates delivery, or if you have not received it, please contact customer service immediately and within 90 days of the order date.
- If the delivery time exceeds the estimated time, please contact us so we can investigate the matter.
- Damaged packages during transit: If a package has been damaged during transit, refuse acceptance if possible and contact customer service. If the package was delivered in your absence, also contact customer service to clarify the next steps.
Insurance
Shipments are insured against loss and damage up to the value specified by the courier service.
- Damaged packages: Refunds or replacements will not be processed until the delivery service has completed its investigation.
- Lost packages: Refunds or replacements will not be processed until the courier service declares the package lost.
Customs Duties and Taxes
- Sales Tax: The displayed price includes sales tax.
- Import Duties and Taxes: Most import duties and taxes for international shipments are already prepaid, so no additional fees are incurred upon arrival. Should you still be asked to pay import duties and taxes before receiving the package, please make the payment in advance and then request a refund from our team.