VAT: VAT is included in the displayed price.

Import Duties & Taxes: Most import duties and taxes for international shipments are prepaid, with no additional charges due upon arrival. Should you be required to pay import duties and taxes prior to receiving the parcel, we ask that you prepay them and reach out to our team for a reimbursement.

Changes to the shipping address are possible at any time before shipment. Orders can be canceled within 60 minutes and reordered with correct details. Cancellations after one hour may incur return shipping fees. Incorrect addresses that lead to lost packages are the responsibility of the customer.

Please provide us with your new address. Our team will contact you if the order is available for adjustment.

After order confirmation, the estimated delivery time and shipping costs will be displayed on the order confirmation page and sent via email.

Order Processing: Orders are processed within 1–2 business days. You will receive a shipping notification with tracking information via email. Our warehouse is open Monday to Friday during regular business hours, except on public holidays when the warehouse is closed. In such cases, we take measures to minimize delivery delays.

Delivery Times: Delivery times are usually met, but factors such as flight bookings and weather can affect the actual delivery date. Please refer to the tracking information for current updates.

Domestic Transit Time: Orders shipped from an overseas warehouse typically take 2–7 business days. Information about all overseas warehouses can be found at this link.
International Transit Time: Orders are shipped from the central warehouse within 7–15 business days, depending on the destination.
Shipping Method: We use UPS / DHL / Fedex or another major carrier, depending on the shipping warehouse. More information can be found at this link.

Please note the shipping countries and regions listed below:

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong, China
• Hungary
• Indonesia
• Ireland
• Italy
• Japan
• Lithuania
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• United Arab Emirates
• United Kingdom
• USA

Free Standard Shipping

We offer free shipping on all orders.

Shipping Countries and Regions

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong, China
• Hungary
• Indonesia
• Ireland
• Italy
• Japan
• Lithuania
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• United Arab Emirates
• United Kingdom
• USA

Shipping Time and Method

After order confirmation, the estimated delivery time and shipping costs will be displayed on the order confirmation page and communicated via email.

Order Processing: Orders are processed within 1-2 business days. You will receive a shipping notification with tracking information via email. Our warehouse operates Monday to Friday during standard business hours, excluding public holidays when the warehouse is closed. In such cases, we will take measures to minimize delivery delays.

Delivery Times: Delivery times are generally met, but factors such as flight bookings and weather can affect the actual delivery date. Please refer to the tracking information for current updates.

• Delivery Time (Domestic): Orders shipped from an overseas warehouse typically take 2-7 business days. Information on all overseas warehouses can be found at this link.
• Delivery Time (International): Orders from the central warehouse take 7-15 business days, depending on the destination.
  Shipping Method: We use UPS/DHL/Fedex or another major carrier, depending on the shipping warehouse. More information can be found at this link.

Shipping Adjustments

• Change of Delivery Address: Changes to the delivery address are possible at any time before shipping. Orders can be canceled within 60 minutes and reordered with correct details. Cancellations after one hour may incur return fees. Incorrect addresses resulting in lost packages are the customer's responsibility.
• Cancellations: Cancellations are accepted before the order is shipped. If shipped, please refer to our refund policy.

Multiple Items

We try to deliver all items together. However, different shipping options may lead to separate deliveries. You will receive a shipping notification for each item.

Out of Stock Items

We strive to keep our website inventory accurate. However, occasionally there may be inventory discrepancies, meaning we may not be able to deliver all your items at the time of purchase. In this case, we will deliver the available products and contact you to clarify whether you wish to wait for the backordered item to become available or prefer a refund.

Delivery Issues

If your package has not been delivered or tracking shows it as delivered but you have not received it, please contact customer service immediately and within 90 days of the order date.

• Exceeded Delivery Time: If delivery exceeds the estimated time, please contact us for an investigation.
• Shipping Damage: In case of shipping damage, please refuse acceptance if possible and contact our customer service. If delivered without your presence, please contact our customer service for further steps.

Insurance

Packages are insured against loss and damage up to the value specified by the courier service.

• Damaged Packages: Refunds or replacements will be processed once the courier service completes its investigation.
• Lost Packages: Refunds or replacements will be processed once the courier service classifies the package as lost.

Customs and Taxes

• VAT: VAT is included in the displayed price.
• Import Duties and Taxes: Most import duties and taxes for international shipments are prepaid, with no additional charges upon arrival. Should you be required to pay import duties and taxes before receiving the package, we ask you to pay them in advance and request a refund from our team.

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in UPERFECT’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, UPERFECT refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through UPERFECT’s online stores, please contact retailers for refunds.

Note: Returns without original packaging may be rejected or result in a reduced refund due to potential shipping damage. Using the original packaging helps avoid damage and ensures your return is accepted. The original packaging is to protect the product during shipping, especially our monitors with fragile screens. Please keep your UPERFECT product original packaging. Returns may be rejected if these conditions are not met.

The buyer is responsible for shipping costs in the following cases:

• Returns of products for non-quality reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be functional after inspection.

If a prepaid shipping label provided by UPERFECT is used, we assume responsibility for transport damage or loss. For non-quality-related defects, the buyer is responsible for transport damage or loss.

Please note that all warranties for UPERFECT monitors are automatically documented in our system. You therefore do not need to register your monitor to make a warranty claim. If your UPERFECT monitor has quality issues, please contact our customer service.

When making a warranty claim, please describe the problem in detail (e.g., the monitor does not turn on or the screen has dead pixels).

If troubleshooting does not resolve the issue, please provide the following information:

Proof of Purchase:

• A screenshot or PDF of the invoice with your order number.
• For online orders: Find the order number in your order history.
• For offline orders: Take a photo of the receipt or contact the store to get a copy.
• For gifts: Ask the giver for a copy of the receipt.

Current Shipping Address:

• Your currently valid shipping address.

Once you have gathered all the necessary information, please contact UPERFECT customer support to make your warranty claim.

Situations Not Covered by Warranty:

• Products without proof of purchase.
• Lost or stolen products.
• Items with expired warranty periods.
• Non-quality-related defects (after 30 days from purchase).
• Free products and third-party repairs.
• Damage caused by misuse, drops, extreme conditions, or unauthorized repairs.

All quality defects in items sold directly by UPERFECT or authorized dealers are covered by our worldwide 2-year warranty from the date of purchase. This warranty is only valid in the country of purchase and expires if the item is transferred abroad or shipped directly by an unauthorized dealer.

Quality-related claims for purchases made through authorized dealers (e.g., Walmart, BestBuy) will first be handled by the dealers themselves. UPERFECT will only take over the claims if the dealers are unable or unwilling to do so. In such cases, the items will be replaced with a new item. If no replacement is available, a partial refund based on the device's usage time will be offered.

The warranty for replacement items is valid for the same period as the original item or 3 months after the replacement, whichever is longer. After a full refund, the warranty expires.

Warranty Process

1. Provide proof of purchase: Order number, invoice, or dated sales receipt from an authorized dealer are considered valid proof.
2. Document the problem: Provide the serial number of the defective item and/or visible proof of the defect.
3. Return item for inspection: If necessary, return the defective item for quality inspection.

Situations Not Covered by Warranty

• Products without proof of purchase.
• Lost or stolen products.
• Items with an expired warranty period.
• Non-quality-related issues (after 30 days of purchase).
• Free products and third-party repairs.
• Damage caused by misuse, drops, extreme conditions, or unauthorized repairs.

Shipping Costs

The buyer bears the shipping costs in the following situations:

• Returning products for non-quality-related reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be functional after inspection.

When using a prepaid shipping label provided by UPERFECT, we assume responsibility for damage or loss during transit. For non-quality-related issues, the buyer bears responsibility for transit damage or loss.

How to Return an Item

1. Contact Customer Support: Contact UPERFECT support to initiate a return. Provide your order number and the reason for the return. You can also access our returns portal here.
2. Return Instructions: UPERFECT support will provide you with the return address within 24 hours.
3. Return Notification: Send a return notification with the courier service name and tracking number to UPERFECT so we can process it quickly.

Refunds

Refunds are issued upon receipt of the item at our warehouse and credited via the original payment method. Processing typically takes 3-5 business days.

Shipping Costs

The buyer bears the shipping costs in the following cases:

• Return of products for non-quality related reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be functional after inspection.

When using a prepaid shipping label provided by UPERFECT, we assume responsibility for damages or losses during transit. For non-quality related issues, the buyer bears responsibility for transit damages or losses.

UPERFECT offers a straightforward, worldwide 2-year warranty for a worry-free shopping experience. Our warranty conditions can be found below.

30-day risk-free and cost-free trial – for any reason

Undamaged products can be returned for a full refund within 30 days of purchase. Corporate customers and bulk orders (more than 10 units) are excluded. The refund process begins upon arrival at our warehouse. Returns must include all accessories and original packaging. For warranty claims not related to quality, the buyer bears the shipping costs. Refunds cover the cost of the product itself.

Returns without original packaging may be rejected due to possible transit damage or lead to a reduced refund. Using the original packaging helps prevent damage and ensures your return is accepted. The original packaging protects the product during transport, especially our monitors with sensitive screens. Please keep the original packaging of your UPERFECT product. Returns may be rejected if these conditions are not met.

Refund requests expire 30 days after a claim is submitted. For purchases not made directly through the UPERFECT online store, please contact the retailer for a refund. Information on quality-related issues can be found below.

How to return an item

1. Contact Customer Support: Contact UPERFECT support to initiate a return. Provide the order number and reason for return. You can also access our return portal here.
2. Return Instructions: UPERFECT support will provide you with the return address within 3 business days.
3. Return Notification: Send a return notification with the courier service name and tracking number to UPERFECT so we can process it quickly.

Refund

Refunds will be issued once the item has arrived at our warehouse and credited via the original payment method. Processing usually takes 3-5 business days.

Late or missing refunds (if applicable)

• If you have not received a refund after seven (7) days, please first check your bank account for any failed refund notifications.
• If you pay by credit card, please contact your credit card company. Sometimes there are delays for unknown reasons and it takes longer for your refund to be officially posted.
• If you pay by bank account, please contact your bank first. There is usually a processing time for a refund to be posted.
• If you have done all this and still have not received your refund, please contact us at help@uperfect.com.

Warranty claims for quality defects

All quality defects in items sold directly by UPERFECT or authorized dealers are covered by our worldwide 2-year warranty from the date of purchase. This warranty is only valid in the country of purchase and expires if the item is moved abroad or shipped directly by an unauthorized dealer.

Quality defects for purchases through authorized dealers (e.g., Walmart, BestBuy) are initially handled by the dealers themselves. UPERFECT will only handle claims if the dealers are unable or unwilling to do so. In such cases, items will be replaced with a new item. If no replacement is available, a partial refund will be offered based on the device's period of use.

The warranty for replacement items is valid for the same period as for the original item or 3 months after replacement, whichever is longer. The warranty expires after a full refund.

Warranty Processing

1. Provide proof of purchase: Order number, invoice, or dated sales receipt from an authorized dealer are considered valid proof.
2. Document the problem: Provide the serial number of the defective item and/or visible proof of the defect.
3. Return item for inspection: Return the defective item for quality inspection if necessary.

Situations not covered by the warranty

• Products without proof of purchase.
• Lost or stolen products.
• Items with an expired warranty period.
• Non-quality-related issues (after 30 days of purchase).
• Free products and third-party repairs.
• Damage caused by misuse, drops, extreme conditions, or unauthorized repairs.

Shipping Costs

The buyer bears the shipping costs in the following cases:

• Return of products for non-quality-related reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be functional after inspection.

When using a prepaid shipping label provided by UPERFECT, we assume responsibility for damage or loss during transit. For non-quality-related issues, the buyer is responsible for transit damage or loss.

UPERFECT monitors can be purchased using various payment methods. Please review the accepted payment methods and their conditions:

PayPal

Complete your transactions securely with PayPal. Please ensure your PayPal account is verified.

Credit Cards

We accept major credit cards such as VISA, Mastercard, American Express, Discover, JCB, and Diners Club. Your credit card information is encrypted and processed securely for your protection.

Digital Wallets

Experience fast and secure payments with Apple Pay and Google Pay.

• Apple Pay: Use Apple Pay for seamless payments on compatible devices. Ensure your Apple Pay details are up to date for quick and secure transactions.
• Google Pay: Enjoy the convenience of Google Pay for fast and secure payments. Make sure your Google Pay account is set up and ready to use.

Important Notes

For credit card payments, please ensure your billing information matches the details on your credit card.
UPERFECT reserves the right to decline or cancel orders in case of payment authorization issues.
Payment method availability may vary by region and is subject to change.