Why isn't the touchscreen working?
How do I connect the touchscreen monitor?
If your laptop has a full-featured Type-C port, simply use a USB-C to USB-C cable to connect the laptop's USB-C port to the monitor's USB-C port. Remember not to use the power port with a PD symbol.
If your laptop only has an HDMI port, 2 cables are required. The first is the HDMI cable that you connect from your laptop to the monitor. Then you need to use a USB-A to USB-C cable to connect the computer's USB-A port to the monitor's USB port. If the monitor does not have a battery, an external power supply is required. Please follow the steps one by one when making the connection.
Why did the touch function work on the main monitor and not on the second monitor?
Some devices do not support touch control on the second screen in extended mode. In this case, we need to change the display setting to mirror mode or set the touch monitor as the main screen.
Why doesn't my MacBook respond when I touch the second monitor?
Due to the contract protection of the Apple Mac OS system, not all touch monitors support the Macbook touch function. Check this catalog for monitors that support Mac Touch.
Why can't my monitor draw with a stylus?
We only have one pressure-sensitive touchscreen that supports drawing, but it is no longer in production. Other touchscreens support multi-point touch, such as drag-and-drop, multi-finger sliding, zooming in and out (MacBook only supports single-point touch), etc., regardless of whether fingers or a stylus are used, they support writing and drawing.
Why does the touch function not work when the monitor is displayed vertically? Or touch misalignment?
For touchscreens, the display panel and the touch panel are two different panels. Once you change the display on your computer vertically, the touch function will remain horizontal, which will result in touch function misalignment or no touch function.
For monitors with an auto-rotation function, the gravity sensor ensures that the display's touch function remains the same. If you need a touch function for vertical use, choose one of these auto-rotate monitors with auto-rotation function so that the vertical view can be displayed automatically instead of setting it in your computer.
Can smartphones without a full-featured Type-C port enable the monitor's touch function?
No. Smartphones without full-featured Type-C must use a Type-C to HDMI adapter cable when connecting to the monitor, which can only transmit audio and video signals, but no touchscreen signals.
Can game consoles and TV boxes support touch after being connected to a touch monitor?
Not supported when the monitor is connected via an HDMI port. For Nintendo Switch, the touch function is not supported as it does not have a full-featured Type-C port. However, the new Steam Deck console supports both touch and keyboard.
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