UPERFECT Δ/Delta Foldable Monitors FAQ
As the latest foldable monitor, UPERFECT Δ / Delta has undoubtedly become the most eye-catching productivity-enhancing partner on the market. Since the UPERFECT UStation Δ/Delta has dual screens, it offers different usage methods compared to ordinary portable monitors. When using UPERFECT Δ / Delta, we will encounter many problems. By listing some problems, we can have a certain understanding of how to solve the problems in advance.
1. What operating systems are supported?
Supports Windows 7, Windows 10, Windows 11, macOS 10.15 and above
2. Default output resolution of dual-screen folding monitor
2.1 The default output resolution of the upper and lower dual screens in USB3.0 mode for the main and secondary screens is 1920*1080P@60Hz
2.2 The default output resolution of the upper and lower dual screens in USB2.0 mode is 1920*1080P@60Hz for the main screen and 1280*768P@60Hz for the secondary screen. (You can set the interface on the computer – screen resolution – choose 1920*1080, but there will be a 10-15ms delay on the secondary screen)
3. How to get the driver
3.1 The driver files are integrated into the upper and lower integrated dual-screen hard drives of the folding monitor. About 8 seconds after the upper and lower screens are connected to a host that does not have the corresponding driver running, the removable disk named "USBDISPLAY" will be loaded and the driver installation package on the disk will be preset.
3.2 Different systems see different removable disk formats, as shown below:
Windows installation package:
To connect the power, such as HDMI, you need to connect the 3.0 line or use the TYPE-C line, wait about 8 seconds, open the driver file on the computer side and select the Win system to install.
MacOS installation package:
Connect the power adapter and the Type-C cable and wait about 8 seconds. The driver file will appear on the desktop. Select the Mac OS system to install it.
4. How to load the driver disk on a host that is already running the driver
4.1 Windows: In Task Manager, find and end the process "Macrosilicon USB Display". Turn off the prototype and then reconnect to the host. Wait approximately 8 seconds for the removable disk named "USBDISPLAY" to load.
4.2 MacOS: Uninstall the driver, connect the prototype to the host and wait about 8 seconds for the removable disk named "USBDISPLAY" to load.
5. How to uninstall the macOS system without an installation package
Option 1: Use Terminal to uninstall. The steps are as follows:
Step 1. Open "Terminal";
Step 2. Type "ls /usr/local/bin/" and press Enter to confirm that the directory contains the program "usbdisplay_uninstall" (or one with the character "uninstall");
Step 3. Type "/usr/local/bin/usbdisplay_uninstall" and press Enter to run the uninstaller.
Step 4. Enter the password, wait for the uninstallation to complete, and restart the computer.
Option 2: Use Finder to run the uninstaller as follows:
Step 1. Open Finder.
Step 2. Open the folder "usr/local/bin/", find the program "usbdisplay_uninstall" (or a program with the character "uninstall") in this directory and run it.
Step 3. Enter the password, wait for the uninstallation to complete, and restart the computer.
6. How to self-diagnose when the lower screen does not work on Windows system
Step 1. Check whether the "Macrosilicon USB Display" process is present in Task Manager?
If it is not present, it means the driver did not start normally. If the driver is not installed correctly, please reinstall it. If it was installed correctly, please manually find and launch it in the system program list. For information on the problem of the driver not self-starting, please refer to the solution for the problem "Windows system driver does not start automatically". Make sure the driver has started normally. If it does not work correctly, please proceed to the next troubleshooting step.
Step 2. Check whether the driver has been successfully loaded.
a) Make sure that the prototype you are using is connected to the computer;
b) In Device Manager, check whether your driver is installed correctly.
The image above shows that the driver is not installed correctly. Please find and update the driver in the installation directory. The steps are as follows:
1. Right-click (or long-press "USB Video").
2. Select "Update driver";
3. Select "Browse my computer for drivers"
4. Select the host computer's installation directory to search for the driver. The default installation path is "C:\Program Files\Win USB Display"
5. The following message "The best driver for your device has been installed" appears, indicating that the installation was successful.
6. The image above shows that the driver has been installed correctly.
7. Observe whether the upper and lower screens are working normally. If not, proceed to the next step.
Step 3: Confirm whether the virtual graphics card MS Idd Device is present in Device Manager. The correct status can be seen in the following figure:
Step 4. Does the display setting have an extended screen? Is the extended screen ours? Is it the list of resolutions we support?
Right-click on the computer desktop and select Display settings to see if there is a second monitor.
7. The default output in USB 3.0 mode is not 1080P@60Hz
Step 1. Check whether the USB port is not connected properly. You can try reconnecting the USB port.
Step 2. Check whether the USB host USB driver is installed correctly. If not, please install it correctly.
Check whether the USB port is a 2.0 port. Note: Most HDMI ports on computers are actually USB2.0 ports.
8. Huawei and Honor notebooks have no output
Step 1. Complete the preliminary self-diagnosis by referring to "Basic diagnosis of Windows system anomalies".
Step 2. Open Device Manager.
Step 3. Check whether the display adapter contains a virtual display device.
Step 4: Right-click to disable the virtual display device. (Therefore, the driver is similar in principle to our display driver and cannot be used at the same time. If you do not use Huawei Smart Screen, you can uninstall this driver.)
Step 5. Restart your computer.
9. Screen recording permissions on macOS
In versions after macOS 10.15, users must authorize "Screen Recording" permission for the corresponding device to obtain the screen content for display. If there is still no output after enabling recording permission and you are still prompted to enable screen recording permission after restarting, please first remove the program recording permission containing the word "usbdisplay", then restart the system and add it again.
To enable screen recording, follow these steps:
Step 1. Open System Preferences from the Apple menu.
Step 2. Select Security & Privacy;
Step 3. Select the Privacy tab.
Step 4: Click "Lock" to make changes.
Step 5. Follow the instructions to enter the password and allow changes.
Step 6: Click the checkbox next to MacUsbDisplay.
Step 7: Click "Lock" again to save the changes.
Step 8. A dialog box with "Later" and "Not Quit" buttons appears.
Step 9: Click Quit Now.
10. How to distinguish between 1, 2 and 3 screens
On the computer device side, click "System Preferences", select "Extended Mode", and then click "Identify".
11. How to adjust the color temperature of the upper and lower screens if they are inconsistent
1. OSD menu shutdown button
2. Press 3 times short and 1 time long to power on, press the OSD menu button to enter the factory mode, use the up and down keys to adjust and select the Logo gear, One is to select and adjust the main screen menu, Off is to select and adjust the secondary screen menu. You can adjust the 6500 color temperature of the upper and lower screens individually, or in user mode, sRGB,
9300 color temperature value
3. After adjusting the 6500 color temperature value in 6500 mode, press the OSD menu button to exit. The color temperature value will be saved when the phone is turned off and on again.
12. The lower screen of the HDMI signal cannot be displayed
1. Connect the HDMI signal and also need to connect a USB cable (CA cable) before the secondary screen can be displayed.
2. Check if the driver is installed and check according to point 6.
13. If the upper or lower screen is displayed in the wrong direction
1. The display direction of the lower screen is wrong:
1. Adjust the angle of the lower screen from 180° to 90°, and then return to 180°. (The lower screen has a built-in gravity module.)
2. On the computer, click System Settings - Screen, select the expansion module, select the lower screen for the function, and select the display direction: landscape, etc.
2. If the main screen display is in the wrong direction:
1. In the computer settings function, select the home screen. The display direction is optional: landscape, etc.
2. On the computer, click "System Settings - Screen - Select Extended Mode - Display Direction". The display direction is optional: horizontal or vertical.
14. How to use the two screens of the upper and lower folding monitor on the same screen
On the computer, click "System Settings-Screen" and drag the monitor to arrange it.
Place the secondary screen 3 on the 2nd screen, click "Apply" to confirm, place the required files on the 3rd screen, minimize it, and you can drag the files left and right, up and down. (Supports different screens and different displays)
Note: Currently, the same screen is only supported for Windows systems, Mac OS systems do not support it.
15. If the fonts on the upper and lower screens are inconsistent
On the computer, click "System Settings", "Screen", "Select the corresponding screen to confirm", "Zoom", "Change the font size of the text".
16. No signal on DP to Type-C cable
Currently, the chip circuit of the upper and lower dual screens cannot achieve the DP conversion function and does not currently support DP to Type-C cables.
17. The lower screen turns black when authorizing the APP
When you open an APP and the APP opens the authorization box, the secondary screen will turn black. Currently, software and drivers cannot be optimized.
18. If the lower screen is connected with the USB cable and there is no signal, check whether the driver is running.
1. Press WIN and add R on the computer
2. Enter REGEDIT to enter the registry
3. Select HKEY_CURRENT_USER → Software → WinUsbDisplay → Server (Server), right-click → New, select DWORD (double word) 32-bit value → enter DIAGSHOW
4.Click on the driver icon in the lower right corner of the computer
5. Click the driver icon, right-click and select Device
6. Check whether there is a resolution display. If there is no screen resolution, the driver will not start and you need to restart the computer.
19. If the driver is updated, you need to install a new driver
1. In the Windows system, select "Control Panel" → "All Control Panel Items" → "Programs and Features", select the "Uninstall Win USB Display" driver to uninstall it, and then install the new driver
2. Mac system: Finder→usr→local→bin→click usbdisplay_uninstall. If the computer device has a password, enter the password and click OK.
System Settings → Privacy & Security → Screen Recording → Select MacusbDisplay, then select the minus sign to enter the password, and then install the new driver
20. How to connect a dual-screen to a MAC computer via one line
1. The first Type-C interface of the monitor is connected to a power adapter via PD30W, and the middle Type-C interface is connected to an Apple computer via a Type-C to Type-C cable.
2. Click on the computer desktop, select "usbdisplay", click on the file with the "dmg" suffix in the middle, click on the folder with the "pkg" suffix, and follow the prompts to install. After the installation is complete, click Restart.
3.Enter computer system settings: Privacy & Security: Screen Recording: Check if MacusbDisplay is turned on. You must leave it turned on.
21.How to tell if my device supports multiple monitors?
1.If it is a Wins system and the device itself has multiple signal interfaces, it can be connected to multiple external monitors.
2.If it is an iOS system, you need to check whether the official MAC website states whether it supports multiple external monitors.
22. If connected to our UPERFECT Δ/Delta monitors, is it possible to install the driver so that a MAC that can only connect to one external monitor can be connected to our UPERFECT Δ/Delta and two screens work?
Yes, Type-C to Type-C is connected to the middle TYPE-C interface of the screen below. If the connection does not work and the driver installation is not successful, at least one screen will be displayed, and both screens will not be displayed;
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