Refund & Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns and Exchange Policy

Items returned without authorization will not be accepted. Items must be returned within 30 days of receiving your order. All items must be in the same condition that you received them, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method that provides tracking information.

Non-Returnable Items:

Customer-induced damage/loss is not refundable.

General Returns Process

Initiate a Return: Please email us at help@uperfectmonitor.com with photos and/or videos of the items and tell us your order number. Our customer service staff will determine whether your return request is eligible within 3 business days. Send the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We encourage you to send your return/exchange via a shipping method that provides tracking information and a signature, as we will not be responsible for lost returns/exchanges. Refund or Exchange: When we receive your return/exchange, we will inspect the item within 3-5 business days and then provide a replacement for an exchange or issue a refund. No restocking fee is charged to the consumers for returning a product.

Refunds (if applicable)

After receiving your return and inspecting the condition of your item, we will process your return or exchange, which may take approximately seven (7) days. Depending on your credit card company, it may take 1-2 billing cycles for refunds to appear on your credit card statement. We will notify you by email when your return has been processed.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet after seven (7) days, first check your bank account again to see if there is any notice for a failed refund.

If you pay by credit card, then contact your credit card company. There is often some processing delay for unknown reasons before your refund is officially posted.

If you pay by bank account, then contact your bank first. There is often some processing delay before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@uperfectmonitor.com.

Return Shipping Fee

Return shipping will be borne by UPERFECT. Once returns are received and accepted, refunds and return shipping costs (if applicable) will be processed via the customer’s original payment method. Once complete, we will notify you by email.

If you have any questions about our return policy, please contact us at: help@uperfectmonitor.com.